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Welcome to our FAQ section. Here, you will find information about our shipping, returns, payments, and more. If you have any other questions, feel free to contact us.
1. Shipping Policy (Delivery Policy)
We partner with ShipBob to ensure fast and reliable shipping.
Orders are processed within 24-48 business hours.
Estimated delivery times:
3-7 business days.International: 7-21 business days.
We offer multiple shipping options at checkout based on your location and urgency.
Once your order is shipped, you will receive a tracking number to monitor your package through ShipBob's tracking system.
2. Privacy Policy
We respect your privacy and protect your personal information.
Your data is only used to process orders and enhance your shopping experience.
We do not share or sell your information to third parties.
You can read our full privacy policy [here]
3. Returns & Refunds Policy
We accept returns within 30 days of purchase.
Items must be in their original condition, unused, and in their original packaging.
To initiate a return, contact us at info@earthshot.us
Once we receive and approve the return, refunds are processed within 5-7 business days.
4. Payment & Taxes
We accept credit/debit cards, PayPal, and other secure payment methods.
Prices displayed on our store include applicable taxes based on your location.
Some international shipments may be subject to customs duties, which are the responsibility of the customer.
We offer worldwide shipping! Orders are fulfilled and shipped via ShipBob, ensuring fast and reliable delivery.
U.S. orders: 3-7 business days
International orders: 7-21 business days
Processing time is usually 24-48 hours before shipping.
Once your order is shipped, you will receive a tracking number via email, which you can use to track your package through ShipBob’s tracking system.
We accept credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed.
Yes! We accept returns within 30 days of purchase, as long as the item is unused and in its original packaging. Contact us at info@earthshot.us to start the return process.
If your return is approved, we will process your refund within 5-7 business days after receiving the returned item. Refunds will be issued to the original payment method.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product, and we’ll resolve the issue as soon as possible.
We process orders quickly, but if you need to make changes or cancel your order, contact us at info@earthshot.us as soon as possible. If the order has already shipped, we won’t be able to make modifications.